Return & Refund Policy

14 days Refund Policy. unfortunately we can’t offer you a refund or exchange after 14 days from purchase.
item must be unused and in good working condition. It must also be in the original packaging. Obvious signs of use & abuse, Any item not in its original condition, damaged or missing parts.
To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned.
Non-returnable items:
* Software products
* Encrypted Terminals

Return & Refund process
Once return item is received and inspected, we will contact you via email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, refund will be processed, a credit will automatically be applied to your credit card or original method of payment.

Pending Refunds (if applicable)
If you haven’t received a refund after approval, it may take 3 to 5 business days before your refund is officially posted to your account, Contact your bank, processing times vary before a refund is posted.
If you’ve not received your refund after 5 business days, please contact us at or 407.674.2646 ext.5

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they were defective or damaged at time of shipping. If you need to exchange it for the same item, email us at

Shipping Returns
To return your product, mail to:
eTech Merchant Solutons
5401 S. Kirkman Rd. ste 310
Orlando, FL 32819
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
use traceable shipping service & purchasing shipping insurance. We don’t guarantee that we will receive your returned item.